SAP CRM Online Training Placement

SAP CRM Online Training Course

● CRM 7.0 Overview

● SAP CRM – The complete solution

● CRM architecture & Component integration

● Careers @ SAP CRM 7.0

● SAP SD and CRM Integration

Master Data

● Organizational Mgmt in SAP CRM

● Territory Mangement

● Business Partners

● Products

● Product Catlogs

● Installed Base Mangement

● Warranty Management

● Solution Database

Basic Functions

● Transactions

● Date Management

● Text Management

● Pricing

● Billing

● Free Goods

● Product Configuration

● Output configuration

● actions

● Business workflow

● UI framwork and Configuration

● Credit Management

● Multi Level Categoration

● Funds Management

● Cliams Management

● CRM Marketing

● Solution Overview of Marketing

● Campaign Management

● Key figure planning

● Lead Management

● Marketing Calendar

● Personalized Mail

● Segmentation

● List Management

● Bounce Management

CRM Sales(Sales Force Automation…SFA)

● account Planiing

● Activity management

● Oppurtunity Management

● Pipeline Performance Management

● Quotation and order Management

● Outline ageements in CRM Sales

● Availiability Check

● Taxes

● Rebate Processing

CRM Service

● Solution Overview of Service

● Service Contract Management

● Warranty Management

● Product Service Letters

● Service Orders and Quotation

● Web Requests

● Complaints and Returns

● In House repair orders

● Service resource Planning

● Case Management

● Service Confirmations

CRM Interaction Center

● IC in Marketing

● IC in Sales

● IC in Service

CRM Field(Mobile)

CRM Webchannel

● CRM Webchannel B2B

● CRM Webchannle B2C

● Internet customer Self Service(ICSS)

Scenarios in CRM

Marketing Scenarios

● Campaign Management

● Segmentation

● Sales Scenarios

● Lead to Cash

Service Scenarios

● Service Order Management

CRM General

● ACE

● Email

● Work List

● Template Designer

● Survey Tool

CRM Technical Topics

● Software Agent Framework

● Easy Enhancement Workbench

● Rule Builder, Rule Modeler

CRM Project management

● Solution Manager

● Project Management In CRM

● Resume Guidance

● FAQs

● Mock Interviews